Communication Center Specialist

Communication Center Specialist

Overseeing the day-to-day courier services and ensuring that processing all client requests are done in accordance to company policies and service level agreements.

KEY ACCOUNTABILITIES

• Ensures accurate booking of courier documents and parcels bound to international/local destinations
• Ensures pick-up of local/international courier documents and parcels from identified pick-up locations by clients during the requested time window
• Ensures turn-around time (TAT) for pick-up in remote locations
• Ensures turn-around time (TAT) for delivery of documents
• Facilitates special/bulk pick-up/shipment requests with complete pick-up/destination detail and proper costing
• Records and consolidates transmittals of incoming and outgoing shipments from clients
• Provides weekly tracking and status report to clients
• Validates supplier transmittal invoices & generates cash/check request for payment
• Prepares costing reports for clients
• Attends to client inquiries and any concerns within 24 hours upon receipt of the email
• Reports any damaged/lost mail within 24 hours and provides incident report within 48 hours

QUALIFICATIONS

• Bachelor’s Degree in any field, preferably a Degree in Supply Chain Management
• Verbal and Oral Communication Skills: Should be able to communicate effectively with colleagues, clients and the management to avoid errors in providing information
• Computer Savvy: Proficient using MS Office Applications
• Ability to take various tasks at the same time
• Keen to details
• Adaptable and flexible
• Can plan and manage work with less supervision
• Team Player
• Able to work under pressure:
• Ability to plan and manage work under time constraints

If you are interested in the role, please apply now!