Apply for Program Manager
Date Posted: 05/24/2023
Work Type: Permanent
The Program Manager will have dual responsibilities that include managing cross-functional programs along with project management of transition initiatives within our Operations Function. Example programs include: Customer Health Management, Quality Assurance, Vendor Management, Continuous Improvement Programs, etc. This role will actively participate in refining the program concept, developing the program, and deploying it across a wide range of team members.
As a Program Manager, you will ensure timely, on budget, and high-quality project deliverables while effectively managing scope, risk, and resources using proven and appropriate PM methodologies (PMI, Waterfall, Agile, etc.).
The Program Manager will join the BTSS Team, reporting to the VP of Business Transformation and Shared Services
Key Responsibilities Include:
▬ Manage a diverse portfolio of programs, defining the program’s value, goals, objectives, and success measurements.
▬ Responsible for the Program’s processes, procedures, user adoption and supporting technologies. Including insight and vision into the future practice, building a schedule to drive continued maturity.
▬ Lead the delivery of complex initiatives with multiple workstreams, including creating project plans, identifying, and tracking key milestones, and communicating progress regularly to stakeholders.
▬ Planning activities, rollouts and implementations, engaging cross functional resources in the process goal achievement.
▬ Improve program management processes including identifying process improvement opportunities across teams and managing input channels such as “voice of the Customer”, user groups or advisory groups to further improve support for Operations efficiency.
▬ Balance competing factors (risk mitigation and issue resolution, dependency management, resource conflicts, etc.) to effectively maximize impact.
▬ Lead regular portfolio reviews with extensive scope, facilitating 50+ person meetings, driving responsibilities actions and outcomes.
▬ Lead SPS project team in delivery of services outlined in signed statement of work while managing and adhering to engagement management and financial management policies.
▬ Communicate project and program status (timelines, milestones, performance metrics, escalations) and risk to relevant stakeholders, teams, and partners, including executives, escalating when appropriate on trade-off decisions.
Support business development activities such as identification, proposal development, and other pursuit activities at clients.
Own financial management of the programs, including tracking and achievements to budget targets.
Be part of our growing team, apply now.