Regional Service Desk Support

Drake Business Services Asia Philippines Inc. is looking for an individual to fill the role of Regional Service Desk Support. 

Qualifications:

• At least college level or bachelor’s degree in any field
• Verbal and oral communication skills: Should be able to communicate effectively with colleagues, clients and the management to avoid errors in providing information
• Organizational skills: Able to arrange work schedule and mailroom activities in such a way that will
  promote job efficiency
• Computer-savvy: Experienced in MS Office and mailroom applications
• Detail-oriented
• Ability to multitask: Can take on various tasks at the same time
• Ability to work under pressure: Should be able to handle the pressure that comes with the job
• Ability to plan and manage work under time constraints

Key accountabilities:

Hardware and software installation/maintenance

• Install and configure computers (new or existing) within the organization's operating system, as well as productivity applications
• Install and configure mobile phones (new or existing)
• Install common peripheral devices such printers, scanners, photocopiers, and network components
• Perform routine preventive and reactive maintenance and checks on common peripheral devices such printers, scanners, photocopiers, and network components
• Assist in the IT hardware inventory management and IT information asset register

User requests and incidents

• Perform first-level user support via the three main channels: phone, Zoom or other conferencing tool,
  email and walk-in clients at the IT front desk
• Set up meetings for VC and TC as per requirements
• Manage and provide technical support to virtual or on‐site meeting room AV system
• Identify and resolve end‐user IT problems on‐site or remotely and escalate to other regional offices
  IT staff or the global service desk if necessary
• Support users in making and following up with common IT services
• Assist end users with personal backups and assist in performing general office‐wide backups
• Record all incidents in the IT ticketing system (ServiceNow platform)
• Assist in training of end users on usage of common software and hardware productivity tools

 Interested in the role? Send your CV today.