Credit Representative

About the Role

Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

We’re looking for a highly motivated Credit Representative who will be accountable for managing all aspects of a portfolio, including collection activities necessary to reduce AR aging, DSO and mitigate risks for the company.

Why Join Our Team?

We value our team members and are committed to fostering your career aspirations. We offer:

• Opportunities to work within leading international brands
• Ongoing training and support to continually grow your skills and abilities
• Strong career growth opportunities
• Employee recognition and reward program
• Future opportunities to transfer to other prestige clients

Responsibilities

Your day-to-day duties will include the following:

• Perform tasks and activities based on established and agreed Standard Operating Procedure and Process
• Utilize collection strategies to initiate collection effort for managed cross-divisional customers via phone and e-mail
• May be required to utilize knowledge of credit systems to identify and resolve complex customer accounts issues (disputes, unapplied cash, reconciliation, refunds, etc.)
• Handle escalated issues from internal/external customers
• Effectively engage sales team on critical business decisions related to account management, orders, collection and placement
• Research disputes and invoice issues, and support dispute identification and resolution process
• Provide customers with aging and supporting documents to maximize collections
• Work with credit risk management to minimize risk and support special handling on high-risk accounts
• Document understanding of customer-specific processes (payment process, approval structure, account history, portal restrictions and risk profile)
• Coordinate with client regarding collection and countering transactions
• Facilitate all transactions in an accurate, complete, and in accordance to determined cut-off times and turnaround times
• Ensure that all mail/items and related documents are always safe and secure
• Ensure that all transmittal forms, proof of deliveries and supporting documents are fully signed with complete details and acknowledged by the recipient
  
  

Required Skills, Qualifications & Attributes

To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

• Bachelor’s degree in finance, accounting, economics or a related field
• Four years' experience in credit, finance/accounting or related field may be substituted in part
• Experience in Microsoft Office Suite software (Excel, Word, Outlook)
• Previous analytical experience with aptitude for research, analysis, and problem-solving skill
• Effective communication skills with all levels within the organization, both oral and written
• SAP experience
• Excellent organizational and time management skills, with ability to manage multiple priorities
• Strong attention to detail
• Able to respect and ensure strict confidentiality of company data
• Ability to handle pressure and high regard to accountability
• Excellent verbal and written communication skills: Should be able to communicate effectively with colleagues, clients and the management to avoid errors in providing information
• Good planning and time management skills: Able to arrange work schedule and activities in such way that will promote job efficiency
• Attention to details.
• Tech-savvy: Have good experience with using MS Office Applications
• Ability to multitask: Can take on various tasks at the same time
• Ability to work under pressure: Should be able to handle the pressure that comes with the job. Ability to plan and manage work under time constraints

Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

How to Apply

If this role sounds like you, please click on the "Apply" button and submit your resume today!

If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

About Drake Business Services Asia

Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.