Documentation Specialist

About the Role

Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

We’re looking for a highly motivated Documentation Specialist to handle and process documents from receiving, reviewing/validation, encoding, classifying, preparation for uploading, uploading status monitoring and reporting.

Why Join Our Team?

We value our team members and are committed to fostering your career aspirations. We offer:

• Opportunities to work within leading international brands.
• Ongoing training and support to continually grow your skills and abilities.
• Strong career growth opportunities.
• Employee recognition and reward program.
• Future opportunities to transfer to other prestige clients.

Responsibilities

Your day-to-day duties will include:

• Perform tasks and activities based on established and agreed Standard Operating Procedure and Process.
• Collect, process, and distribute documents and apply principle of accuracy, completeness, timeliness, safety, and security at all times.
• Validate and receive incoming documents. Stamp, sign and secure transmittal slip.
• Sort mail/item to respective bins/pigeonholes.
• Encode and record all documents received.
• Check and prepare documents for endorsement
• Ensure proper handover procedure during endorsement and secure receiving copies.
• Monitor and update status of documents.
• Coordinate with client regarding documents and/or related transactions.
• Facilitate all transactions in an accurate, complete, and in accordance to determined cut off times and turnaround times.
• Ensure that all mail/items and related documents are always safe and secure.
• Ensure that all transmittal forms, proof of deliveries and supporting documents are fully signed with complete details and acknowledged by the recipient.
• File all pertinent documents properly.

Required Skills, Qualifications & Attributes

To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

• At least college level, vocational diploma or short course certificate in any field.
• Good verbal and written communication Skills: Should be able to communicate effectively with colleagues, clients and the management to avoid errors in providing information.
• Good planning and time management skills: Able to arrange work schedule and activities in such way that will promote job efficiency.
• Attention to details.
• Physically fit and able to lift average sized boxes.
• Tech-savvy: Have good experience with using MS Office and Mailroom Applications.
• Multitasking: Can take on various tasks at the same time.
• Ability to work under pressure: Should be able to handle the pressure that comes with the job. Ability to plan and manage work under time constraints.

Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

How to Apply

If this role sounds like you, please click on the "Apply" button and submit your resume today!

If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

About Drake Business Services Asia

Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.