Mailroom Staff/Internal Messenger

About the Role

Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.

We’re looking for a highly motivated Mailroom Staff/Internal Messenger, who will be responsible for receiving, sorting, encoding and distributing all invoices. He/she will be responsible for ensuring that all invoices processed in the mailroom are recorded in the system. 

Why Join Our Team?

We value our team members and are committed to fostering your career aspirations. We offer:

• Opportunities to work within leading international brands
• Ongoing training and support to continually grow your skills and abilities
• Strong career growth opportunities
• Employee recognition and reward program
• Future opportunities to transfer to other prestige clients

Responsibilities

Your day-to-day duties will include the following:

• Assign jobs from the system to the drivers in coordination with team leader/dispatcher
• Ensure that all jobs are assigned within prescribed schedule (daily)
• Receive checks and other pertinent documents related to collection
• Sort and safekeep received checks and documents
• Encoding - Accurately and efficiently record all checks received with details needed; confirm that entered data accurately aligns with original check and or/document
• Perform administrative and office support activities for management
• Check and file records and documents related to mailroom operations (log sheets, forms, reports, etc.)
• Scan and photocopy hard copy documents (as needed)
• Perform any other office tasks that management requires assistance with (e.g., sending emails)
• Coordinate with client regarding mailroom transactions in the absence of account manager and team lead dispatcher
• Respond to customer inquiries, requests and feedback in a timeline manner via email, phone or face-to-face
• Prepare and submit validated reports in a timely manner (daily, weekly, and monthly)
• Check errors and duplications and report any major errors or inconsistencies to account manager and/or team leader dispatcher
• Submission of report logs of in-progress and/or completed work
• Ensure standard operating policies, processes, procedures are strictly followed
• Perform ad hoc activities that will be assigned from time to time
• Complete special assignments as assigned by account manager

Required Skills, Qualifications & Attributes

To be successful in this role, the ideal applicant will possess the following attributes and qualifications:

• Good verbal and written communication skills: Should be able to communicate effectively with colleagues, clients, and the management to avoid errors in providing information
• Organizational skills: Should be efficient in sorting and encoding mails
• Computer-savvy: Mailroom staff should be able to use mobile application technology
• Detail-oriented
• Adaptable and flexible
• Cooperative
• Multitasking: Can take on various tasks at the same time and complete without errors
• Independence: Ability to plan and manage work with minor supervision
• Ability to work under pressure. Should be able to handle the pressure that comes with the job. Ability to plan and manage work under time constraints

Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.

How to Apply

If this role sounds like you, please click on the "Apply" button and submit your resume today!

If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.

About Drake Business Services Asia

Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.

Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.