About the Role
Drake Business Services Asia is a leading provider of managed services in the Philippines, helping our clients to focus on what they do best.
We’re looking for a highly motivated Operations Manager to oversee the business unit, ensuring seamless and efficient operations. This person is responsible for managing service performance, fostering positive client relationships, and optimizing costs to drive profitability.
This role is dedicated to cultivating a culture of service excellence through staff development initiatives and boosting productivity.
Why Join Our Team?
We value our team members and are committed to fostering your career aspirations. We offer:
- Opportunities to work within leading international brands
- Ongoing training and support to continually grow your skills and abilities
- Strong career growth opportunities
- Employee recognition and reward program
- Future opportunities to transfer to other prestige clients
Responsibilities
Your day-to-day duties will include:
Operations Management
- Ensures that operations are running in an effective, efficient, and timely manner aligned with DBSA’s policies and processes and client’s SLAs
- Responsible for the preparation of site operations manual and other site-specific documents
- Manage the development of strategies, systems, and work processes to improve operations of each account
- Provides standard operations reports to DBSA management and clients, and leads quarterly client review meetings
- Manages the site contract so that gross profit margins are met or exceeded
- Successfully puts forward proposals for additional services to the clients in coordination with DBSA management
- Discuss any changes to the contract with the client, documents the changes, and communicates effectively to site staff and users
- Manages the approval of suppliers' invoices and ensures accurate recharging to the client
- Understands the detail of the contract and applies this knowledge well, both in terms of service delivery and accurate invoicing of clients
- Leads project management transition and operations set up for new clients and new services
- Ensure quality control of all company output with respect to delivery of service and client relationship
- Manage cost and efficiency through optimizing and improving people, process, and technology
.
Client Management
- Understands the client’s business and has stature in the eyes of the client and gains respect for DBSA
- Builds and maintains a good working relationship with DBSA’s existing and potential clients
- Handles requests and resolves high-level incidents and issue escalations within prescribed turnaround time
- Discuss solutions on how to improve DBSA and client relationship (process, cost, employee benefits, others)
People Management
Leadership
- Shows excellent leadership skills in developing a high service culture with engaged employees and strong commitment to customer service
- Sets and exemplifies high standards of professionalism and integrity
- Communicates effectively and listens well at all level
- Ability to work on own initiative, dealing positively with setbacks and challenges
- Appreciates own limitations, working proactively on these where appropriate
Staff Development
- Adopts a coaching style to involve staff in their own development
- Develops flexible, multi-skilled account officers and site leaders, working as a committed team so all jobs are well covered
- Monitor employee performance by working on site leaders for the team’s output and compliance to DBSA policies and processes
Required Skills, Qualifications & Attributes
To be successful in this role, the ideal applicant will possess the following attributes and qualifications:
- Minimum of 5 years’ work experience, ideally in a commercial environment where dealing with clients is a core aspect of the role
- Preferably with experience working in a logistics, facilities management, courier, or mailroom management company
- Excellent communication skills, with the ability to effectively communicate with clients, team members, and senior leadership team
- Strong problem-solving skills, with the ability to identify issues, analyze data, and develop practical solutions
- Proven track record of team development and engagement, with the ability to inspire and motivate others to achieve their full potential
- Detail-oriented and well-organized, with the ability to manage multiple tasks and priorities effectively
- Strong work ethic and desire to achieve excellence in all aspects of the role
Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Services Asia.
How to Apply
If this role sounds like you, please click on the "Apply" button and submit your resume today!
If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.
About Drake Business Services Asia
Drake Business Logistics is a leading Philippine-based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.
Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.
