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What We Delivered for Ecolab
Real Time Delivery Tracking
Digital Hub allows our clients to see the 'where', 'when', and 'who' for each consignment.
Significantly Reduced Error Rate
Our solution successfully resolved the errors plaguing our client's invoicing process.
100% of Collections Within Terms
With new efficiencies delivered, our client was able to achieve 100% within-terms collections.
Introduction
Ecolab is a US-based organisation which develops solutions for treatment, purification, cleaning, and hygiene of water in a wide variety of applications. In the Philippines, Ecolab holds significant market share as the nation's largest supplier of chemicals and cleaning agents.
As regional demand for sustainable water, food, and energy in the Asia-Pacific region continues to increase, Ecolab sought to partner with reliable local entities to ensure they could scale sustainably and continue to deliver quality products to their clients.
Drake Business Services Asia Philippines collaborated with Ecolab to offer a range of solutions, including a Mailroom Management Service, our proprietary Digital Hub technology, and an efficient workflow for process management.
The Challenge
Ecolab's Credit and Collection team faces a high volume of monthly service invoices each month.
Due to manual processes handled by a third-party service provider, Ecolab experienced lost invoices, resulting in a substantial financial impact to their operations.
After exploring various solutions, including international providers, Ecolab approached DBSA, seeking an advanced system to streamline their credit and collection process. DBSA proposed a solution to centralize, transform, and automate the distribution and collection of invoices.
Our Solution
Recognizing the need for process alignment and technological innovation, DBSA presented its customized Mailroom Management Service, integrating numerous technologies as well as our proprietary Digital Hub platform – a service which provides real-time GPS tracking of all active messengers.
These technologies provide individual access for stakeholders, data capture, automatic payment posting, email notifications, and real-time monitoring of invoice status.
Digital Hub enables users to track and locate every dispatched and delivered invoice, eliminating the need for manual sorting and ensuring faster collection.
The Result
Drake Business Services Asia Philippines implemented our proprietary Digital Hub platform to bring efficiency and automation to the client’s manual, error-prone invoice processes, delivering significant cost reductions and a sizeable increase in within-terms collections.
Fully customized, our Digital Hub platform allows Ecolab to track the real-time whereabouts of each invoice, and allowing for digital collection and upload of delivery signatures.